Who to contact
TVSTATES is operated by NAFI LLC.
Contact our team by email: support@tvstates.com.
TVSTATES is the trading name used on this website to offer IPTV subscriptions and customer support. For privacy questions, access requests or concerns about a published customer message, contact TVSTATES on WhatsApp: +1 (406) 608-6028.
This notice covers this website and the information you provide directly to the TVSTATES team. Separate messaging services, payment providers and IPTV player apps have their own privacy notices.
Information we handle
- Website delivery: our hosting infrastructure may process IP addresses, browser and device information, requested pages, timestamps and technical logs to deliver and secure the site.
- Messages and support: information you send can include your name, phone number, email, selected plan, order reference, device model and details of a problem.
- Subscriptions: contact details, the plan and term you select, activation information and order status are used to handle a subscription and related support.
- Customer feedback: customer messages and conversation images supplied for publication appear in the review section.
- Preferences: the website stores your privacy choice and, if allowed, theme and notification settings in your browser.
Please send only information needed for your request. Do not send payment-card numbers, security codes or unrelated identity documents in a support message.
Purposes and legal bases
We use information to answer inquiries, administer requested subscriptions, provide activation and device assistance, address refund requests, protect the website and comply with applicable recordkeeping duties.
Where the GDPR applies, the relevant basis depends on the purpose: steps you request before a purchase and performance of an agreement; compliance with a legal obligation; legitimate interests such as service security and responding to inquiries; or consent for an optional use that requires it. Browsing the website does not constitute consent to marketing.
Cookies and browser settings
Our website code does not install analytics, advertising pixels or cross-site tracking cookies. The privacy-choice record uses necessary local storage for up to 180 days. Saving theme and popup preferences is optional and disabled until you allow Functional storage.
You can change or withdraw your choice at any time using in the footer. Rejecting optional storage removes our saved theme and popup settings where browser access permits. Theme controls and popup controls remain usable for the current page without saving those choices.
The Cookie Policy lists the actual storage keys, purposes and retention periods. Hosting security mechanisms and external services such as WhatsApp have separate practices.
Messaging, payments and other services
WhatsApp support links open a suggested message that you decide whether to send. WhatsApp handles its service under the WhatsApp Privacy Policy. A player you install on your device may separately collect information under its own terms.
Debit and credit card checkout is being prepared and is not active on this website. The current website has no card-entry form and does not collect card details. When checkout is introduced, the payment provider and its privacy information will be shown before payment.
Information needed to deliver and protect the site may be handled by the hosting provider. Subscription and support information is handled by the people and service providers needed to fulfil your request. Information may also be disclosed when legally required or to address fraud or a legal claim.
International processing
Hosting and messaging services may process information outside the country where you live. The locations and transfer arrangements depend on the service used. Where data-protection law requires safeguards for an international transfer, those requirements continue to apply. Contact us for information about the providers and arrangements relevant to your inquiry or subscription.
Keeping and deleting information
Information is retained according to the reason it was collected: handling an inquiry, supporting an active subscription, resolving a refund or dispute, and meeting applicable accounting or legal duties. We assess continued retention against those purposes rather than keeping records indefinitely without a reason.
You can ask which records relate to you, how their retention is determined, or whether they can be deleted. Deletion may be limited where records are still required by law or for a legal claim. Browser storage follows the durations in our Cookie Policy.
Your choices and rights
Depending on the law that applies, you can request access, correction, deletion, restriction or portability of personal data, object to certain processing, and withdraw consent. Legal exceptions can apply. Our GDPR & your rights page explains the request process.
For a privacy request, contact TVSTATES on WhatsApp: +1 (406) 608-6028 and describe what you need. Include only the information necessary to identify your correspondence or order. You may also complain to your local data-protection authority.
Customer feedback and security
Purchase popups marked “Test purchase” contain simulated names, countries and subscription terms. They are not connected to checkout, do not report real orders and do not identify or track visitors. Customer conversations in the review section are separate from these simulated notifications. If a displayed conversation relates to you, contact us to request review or removal.
The website uses HTTPS. Its code does not create customer accounts, store customer passwords or make automated decisions with legal or similarly significant effects. No internet service can guarantee absolute security. Report a suspected exposure involving your order or message to our support contact.
Children and updates
Subscription orders are intended for adults who can enter into an agreement. A parent or guardian can contact us about information a child may have submitted. We update this notice when the website or its information practices change. The date at the top identifies this version.